Resubmit the Exact Springbok KYC Field That Failed

Request the rejection reason

Ask which document and field failed: expiry, cropped edge, glare, unreadable detail, account mismatch, document age or payment ownership. Save the response and case number.

If the message only says rejected, ask for the accepted alternative and required file format before uploading again.

• Rejected file
• Failed field
• Accepted alternative
• Review deadline

Match the account profile

Compare legal name, date of birth and residential address with the account record. Request a profile correction through support instead of altering an original document.

Use a clear full-frame image with the required edges, issuer and issue date visible. Avoid filters, compression that destroys text and screenshots inside another document.

Protect payment evidence

Follow the live masking instruction for card or bank evidence and expose only the fields needed to prove ownership. Use the authenticated upload route.

Never disclose a PIN, CVV, banking password, seed phrase or one-time code. A request for these secrets should be treated as unsafe.

• Owner name
• Permitted masking
• Transaction reference
• Secure submission receipt

Resubmit one controlled package

Upload the corrected category and record submission time, filename and confirmation. If another issue appears, ask for a consolidated list of remaining fields before sending more files.

Do not email identity documents to a new address from an unverified website or social message without confirming it inside the authenticated account.

Reconnect the withdrawal

After approval, ask whether the existing withdrawal automatically returned to review. Save its new status rather than cancelling it.

Continue tracking authorization, processor release and receipt because KYC approval closes the identity task, not the payment itself.

Springbok account questions